Last updated 25 September 2026
Refund Policy
30 days, no argument. If Tereniva isn't for you, take your money back.
The guarantee
Tereniva offers a 30-day money-back guarantee on its paid plans. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with the email you used at checkout to find your order and request a refund, or email us at support@tereniva.com and we will arrange it for you.
What happens afterwards
Once Paddle approves the refund, the money returns to your original payment method — usually within five to ten business days, depending on your bank. Paid features are switched off at that point, and your free trip allowance continues to work. Your on-device travel data is untouched, and you can delete it any time from your profile.
Beyond 30 days
Ask anyway. If something went wrong — a duplicate charge, a purchase you did not recognise, or an app problem we could not fix — contact us and we will do the right thing.